Verizon Phone Service Restored in Greenwich

Network issues take out telephone service in most of Greenwich, town officials say.


Greenwich as well as parts of its neighbors in Port Chester, Rye and Rye Brook, NY were without Verizon telephone service late Tuesday afternoon, Greenwich First Selectman Peter Tesei.

Tesei made the announcement about 5:15 p.m. April 2 during the Greenwich Public Schools Community Service Awards Ceremony at Parkway School. After congratulating the 20 honorees, Tesei apologized in advance for possibly "having to duck out" to deal with the outage.

He said the outage affected the town's telephone system as well as Greenwich Hospital. But the town's 911 emergency phone system was operational, said Tesei, who was in cell phone and email contact with Greenwich Emergency Management Director Dan Warzoha. "It's a Verizon network issue" that apparently didn't impact the eastern end of Greenwich, Tesei said.

Most of the town's service was restored by about 7 p.m., Tesei said following the ceremony.

Efforts to reach Verizon representatives were unsuccessful Tuesday night. The exact number of customers affected was not available.

Richard May April 03, 2013 at 10:38 AM
Yep. Verizon is about as bad as it gets. I wish that they would spend more money on their network than advertising wireless. In fact, I was told by one their employees that the CEO "really doesn't care all that much about fixed lines." If so, he should have the honesty and integrity to tell Verizon's customers.
Believer April 03, 2013 at 11:48 AM
Richard May April 03, 2013 at 12:00 PM
No, Dot. Call me on my cell.
AJ April 03, 2013 at 01:16 PM
The other sad thing is that after a long and frustrating attempt to reach someone at Verizon, they began by suggesting that the problem lay in our own phone system at home. They then offered a repair appointment during a 11-hour time window on Thursday. The moment that they were aware of a "network problem," there should be info provided to all their 'customer service' personnel that calls would be coming in and that the problem lay with the company and not their customers. Another slide down the slippery slope to terminal mediocrity.
Richard May April 03, 2013 at 01:40 PM
Absolutely correct A.J. We spent the better part of an hour yesterday responding to programmed prompts that had nothing to do with our telephone. Verizon is a monopoly that operates in its own self-interests and doesn't give a fig about its customers. It's not only terminal "mediocrity" it's a terminal "disgrace."


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